At Diamondftinc we value your shopping experience and aim to resolve seed related concerns in a fair and timely way This guideline explains how refunds and returns are handled and what conditions apply By placing an order you agree to the terms below
Refund Eligibility
Refund requests are accepted within 15 days after successful delivery when all requirements are met
Seeds must be unopened unused and kept in original intact packaging
Items must not be custom made or labeled as Final Sale
Seeds must not be damaged due to improper storage or handling after delivery
A full refund will be approved when the issue is caused by our responsibility including
Incorrect seed varieties sent
Seeds damaged during delivery
Order fulfillment or shipping errors
How to Request a Refund
To start a refund request please contact us at
info@diamondftinc.com
within 15 days of receiving your order
Return address
1928 GULF TO BAY BLVD CLEARWATER FL 33765
Please provide the following information
Your order number
A short explanation of the issue
Clear photos if the item is damaged or incorrect
Our team will review your request and respond within 1 business day with confirmation and next steps
Return Instructions
If a return is required
Items must be shipped back within 3 days after approval
A trackable shipping method must be used
Once returned seeds are received and inspected refunds will be issued to the original payment method within 2 business days
Shipping Cost Responsibility
For customer initiated returns such as a change of mind
Original shipping fees are not refundable
Return shipping costs are the responsibility of the buyer
For issues caused by Diamondftinc including product defects or shipping errors
All shipping costs including original and return shipping will be fully covered by us
Important Notes
Please keep your return tracking number until the refund process is completed
Requests submitted after 15 days or not following the outlined steps may not be approved
Returned items that do not pass inspection may be considered ineligible
If you have any questions about this policy feel free to contact our support team We are always happy to help and ensure a smooth experience with Diamondftinc operated by DIAMOND FURNITURE INC.
Contact Us
Company Name: DIAMOND FURNITURE INC.
Address:1928 GULF TO BAY BLVD, CLEARWATER, FL 33765
Ein:59-3213767
Phone: +1 (916)716-8863
Email: info@diamondftinc.com
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
We will respond within 24 hours.
At Diamondftinc we are committed to the quality and condition of every seed we ship If you encounter any issue with your order upon arrival our exchange policy is here to address it promptly and fairly
1 Exchange Eligibility
Exchanges may be approved only under these conditions
1 Seeds damaged during transit
2 Receipt of incorrect seed variety or wrong quantity
3 Seeds delivered defective or unusable
Please note that problems caused by improper storage handling or usage after delivery are not eligible
2 Exchange Limitations
Exchanges are not accepted in the following cases
1 Change of mind or personal preferences including color size taste or growth expectations
2 Germination issues caused by planting techniques soil quality watering or environment
3 Requests made more than 15 days after delivery
4 Items marked as Final Sale or Non-Returnable
3 How to Request an Exchange
Step 1 Contact Customer Support
Email us at info@diamondftinc.com within 48 hours of receiving your order
Include your order number clear description of the problem and photos of the seeds and original packaging
Step 2 Review and Approval
Our support team will review your request and reply within 1 business day
You will be informed if your exchange is approved and whether a return is needed
Step 3 Return the Item if Required
If return is necessary a return address will be provided
Items must be shipped back using a trackable shipping method
Step 4 Replacement Shipment
After we receive and inspect the returned seeds
A replacement will be sent within 2 business days
Tracking details will be emailed once the replacement ships
4 Shipping Cost Responsibility
If the exchange is due to an error on our part including damaged or incorrect items
All shipping costs will be covered by Diamondftinc
If the exchange is approved for other valid reasons
Return shipping and reshipping costs will be the customer’s responsibility
5 Packaging Guidelines
Please retain original packaging whenever possible
Seeds returned without sufficient protective packaging risk damage
Exchange requests may be denied if damage occurs due to poor packaging
Contact Us
Company Name: DIAMOND FURNITURE INC.
Address:1928 GULF TO BAY BLVD, CLEARWATER, FL 33765
Ein:59-3213767
Phone: +1 (916)716-8863
Email: info@diamondftinc.com
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
We will respond within 24 hours.
loading
